Shipping and Returns

 

Domestic Shipping

Items shipping to locations within Australia will be sent via Australia Post. All customers will be issued with a tracking number at the time of shipment to allow for tracking of your package.

Customers within Australia can also opt to ship orders via FedEx express if they wish to expedite delivery times.

The shipping fee for orders under 300 AUD is $25.

All orders over 300 AUD are shipped free of charge*.

* Please note that certain delicate items may incur a Fragile Objects Shipping fee. See Fragile Objects below for more information.

 

International Shipping

Items shipping internationally (to locations outside of Australia) will be sent via FedEx express. All customers will be issued with a tracking number at the time of shipment to allow for tracking of your package. Please note that some international deliveries may be subject to import and customs fees, charges, taxes, or duties. All such expenses are the sole responsibility of the customer/recipient and will not be covered by Dilettante or its agents. 

All orders over 800 AUD are shipped free of charge* via FedEx Express.
All orders between 300 AUD - 799 AUD will have a shipping cost of 50 AUD* via FedEx Express.
All orders up to 299 AUD will have a shipping cost of 85 AUD* via FedEx Express.

* Please note that certain delicate items may incur a Fragile Objects Shipping fee. See Fragile Objects below for more information.
 

Returns Policy

Dilettante accepts change-of-mind returns and size exchanges provided the following requirements are met:

  1. Notification of your intention to return or exchange is received at sales@dilettante.net within 7 days of delivery; and,
  2. The goods are unworn, in original condition, and with all tags in place; and,
  3. No other alterations have been made to the goods affecting their resale potential

All size exchanges are subject to availability. Please note that Dilettante does not cover return shipping costs for change-of-mind returns or size exchanges. Dilettante is not liable for the damage or loss of goods during return shipping; we recommend using a registered mail service to return your goods.

Store credit will be issued for all change-of-mind returns. Store credit will be in the form of a Dilettante Gift Card and will be issued to you via email. The Gift Card has no expiry and can be used in-store and online.

Please note that sale items are final sale and cannot be returned or exchanged unless they are faulty.

Customers may return faulty goods within 30 days of purchase for an exchange, refund, or store credit (Dilettante Gift Card). After 30 days, we will assess the fault based on the product's reasonable lifespan and may offer a repair, replacement, or refund (including shipping) as appropriate under Australian Consumer Law. Please contactsales@dilettante.net outlining reasons for return to arrange for return of faulty goods.

 

Fragile Objects

Certain fragile products, such as delicate ceramic or glass objects, or fine art objects, are subject to a Fragile Objects shipping fee, charged once per order for any order containing a fragile object.

Items attracting a Fragile Objects fee contain a notice in their product description.

The Fragile Objects shipping fee varies according to carrier, destination, and the size and complexity of your order:

  • Local pick-up: Free.
  • Australia-wide standard delivery (Australia Post): $35-75
  • Australia-wide express delivery (FedEx): $60-80
  • International (FedEx): $75-95

Please contact us with any queries regarding Fragile Objects shipping.